FAQ

Frequently Asked Questions (FAQ)

1. What is your return policy?
You have 30 calendar days to return an item from the date you received it. The item must be unused, in the same condition you received it, and in the original packaging. Please ensure you have a receipt or proof of purchase.

2. Which items are non-returnable?
Certain items cannot be returned, including:

• Gift cards

• Downloadable software products

• Some health and personal care items

3. How do I request a refund?
Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Do I have to pay for return shipping?
Yes, you are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your email/contact form link].

6. How can I contact you?
If you have any questions about returns, refunds, or exchanges, please contact us at
contact@donkeykong.com

7. How long does it take to process a refund?
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.