Return Policy
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help!
Returns
Non-Returnable Items
Certain items cannot be returned, including:
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help!
Returns
- Timeframe: You have 30 calendar days to return an item from the date you received it.
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Proof of
- Purchase: Please ensure you have a receipt or proof of purchase to complete your return.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
- Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
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Shipping
- Cost: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchange Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
- Damaged/Defective Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at contact@donkeykong.com.
Contact Us
If you have any questions on how to return your item, contact us at contact@donkeykong.com.
